FAQs
We are committed to providing our customers with the highest quality tea at the best possible price. Our teas are sourced from reputable growers and processed using traditional methods. We also offer a 100% satisfaction guarantee, so you can be sure you are getting a quality product. In addition, our team of tea experts personally test all of our teas. This ensures that you are getting the best possible flavor and quality.
About Our Products
Q: What kind of teas do you sell?
A: China has various Chinese teas, including green, black, oolong, white, and pu-erh teas. However, we focus on teas from our local region, Xi'an, located in the northern foothills of the Qinling Mountains. We offer Green, Black, and Fu teas (also known as Fuzhuan tea or Fu Brick tea) from the Qinling Mountains and White tea and Puerh tea from our trusted suppliers. We only offer teas that we have personally tasted and approved.
Q: Why do you focus on Xi'an teas?
A: Xi'an is where we live, and it is also a beautiful and historic city that has nurtured the most outstanding dynasties of Chinese civilization, such as the Qin, Tang, and Han dynasties, among others. Less known is that the northern foot of the Qinling Mountains, where this city is located, is also the most beautiful mountain range in China regarding the ecological environment. The Qinling Mountains are home to giant pandas, golden snub-nosed monkeys, crested ibises, and countless rare plants. Similarly, the green, black, and fu brick teas produced in the Qinling Mountains are top-quality teas of world-class standards. We enjoy these locally produced teas every day and want to share our genuine love for tea with all tea-loving friends.
Q: How is the quality of the tea you sell?
A: Our teas are of the highest quality, sourced from reliable origins, and processed using traditional methods. They meet or exceed the national standards of the country of origin and are safe to consume. We offer samples so you can try them for yourself.
Q: Are your teas safe?
A: Yes, our teas are safe to consume. They undergo strict testing to meet Chinese food safety standards. We also work with third-party testing agencies to regularly test our teas for safety and quality assurance.
Q: Why is tea so expensive?
A: Tea is expensive because it is made from high-quality leaves grown in specific regions and processed using labor-intensive methods.
But compared to tea bags that can only brew once, buying loose tea is not actually more expensive. For example, 5g of loose tea can be steeped 10 times or even more, catering to your daily needs. Plus, we offer convenient brewing methods, allowing you to enjoy it anywhere.
Q: Do you offer gift packaging?
A: Because all products may need to be unpacked for inspection by customs, we cannot provide unopenable gift packaging, as customs officials may damage exquisite packaging for inspection. Please understand.
About Pay Methods
Q: What payment methods do you support?
A: We support mainstream payment methods, including PayPal, credit cards, debit cards, etc. All payment methods are safe and reliable, ensuring the security of your payments.
About Shipping And Return
Q: Do you offer international shipping?
A: All our tea and tea ware products are shipped directly from China because all our products are also sold in our tea house. Whether online or offline, our products are of the same high quality. We offer international express delivery service.
Q: How is the shipping fee charged?
A: We offer international express delivery service. You can enjoy free shipping when you purchase over $60.
Q: How long does your express delivery take?
A: After we receive your order, we will ship it out within 48 hours. The first part of domestic transportation in China takes about 1-2 working days, and the second part of international transportation takes about 10-15 working days. This time may be faster, but it is subject to legal holidays, bad weather, and delays in domestic transportation and customs inspections. We continue to provide you with faster express delivery methods to get your purchased tea products as soon as possible.
Q: Can I return or exchange my tea if I'm unsatisfied?
A: Yes, you can. We want you to be happy with your Orientaleaf.com purchase. If you're unsatisfied, our return and exchange process is simple and hassle-free. You can return or exchange your tea for any reason within 14 days of receiving it.
Q: How do you ship your products? What is the shipping time?
A: We will ship your order within 1-2 business days of receiving it. You will receive a tracking number via email after your order ships. You can track the progress of your order on the carrier's website or app. Shipping times vary depending on your location and the carrier you choose. We will display the estimated shipping time for your order on the checkout page. For more information, please see the shipping policy page on our website.
Q: What does your tea packaging look like?
A: We will carefully pack and seal loose tea in moisture-proof and odor-proof packaging. For cakes or bricks of tea, we will also repackage them with different materials outside the original packaging, such as tissue paper or cardboard. We will do our best to ensure you receive the product in good condition.
About Clients Support
Q: How can I contact you?
A: You can contact us via email or IMs. Our contact information is as follows:
- Email:help@orientaleaf.com
- WhatsApp: +8615319903303
Q: How should I choose the proper tea for me?
A: Different types of tea have different flavors and benefits. For example, green tea has a refreshing and stimulating effect, and black tea has a warming and nourishing effect. The gold flower in Fu tea is a beneficial bacteria, and the selenium in selenium-rich tea benefits your health. We will continue to update our blog to provide you with professional advice. You can also contact us directly via email; we will happily answer your questions.
Q: How to brew tea?
A: We've provided detailed brewing instructions on our product pages and Tea101 blog. Additionally, the QR code on the product packaging sticker allows you to quickly access brewing guides on your phone. If you have any questions after receiving your product, feel free to reach out – we're here to assist you with pleasure.