Политика возврата средств

 Last updated: 11/25/2023

We want you to be happy with your Orientaleaf.com purchase. If not, our return and exchange process is simple and hassle-free. 

• Return

• We offer a guarantee for returns within 14 days of receiving the merchandise. If you change your mind, no worries. Please email help@orientaleaf.com, and we will guide you on returning the item. Make sure to send the package only after contacting us.
• Special terms:

1. Returned items must be unused, unopened, and not contaminated.

2. Promotional products are not eligible for the return policy.

3. If the return or exchange is due to an error on our part (e.g., wrong item shipped, damaged product), we will cover the return shipping costs. However, if the return or exchange is due to a change of mind or any other reason not related to an error on our part, the customer will be responsible for the return shipping costs.

4. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. You are responsible for the return shipping costs, including the shipping fee incurred when we send the item to you and the shipping fee incurred when you return the item.

5. A 30% return processing fee will be charged.

6. We will process your refund within three days after receiving and verifying your return package.

• Return/refund Period: The return application period for products is within 14 calendar days after you receive the product.

• Cancellation Before Shipment: A 10% handling fee for order cancellations before shipment will be charged. This includes fees paid by PayPal and the labor cost of packaging and picking the ordered products.

• Changes to Orders Before Shipment: We understand the frustration of purchasing incorrectly. However, if you need to change the ordered products before shipment, we can only issue a refund, and PayPal will charge the total order amount. Additionally, we incur extra costs for repackaging your items. Therefore, if you change your order before shipment, unfortunately, we need to charge a 10% fee on the original order, close the initial order, and require you to place a new one.

• Promotions: We strive to simplify our promotional activities so that you can focus more on selecting products. If you enter or forget to enter a promotional code, don't worry. Contact us, and we will assist you in minimizing the loss.

• Color Discrepancies: The actual color of the products we sell may have deviations from the pictures due to white balance adjustments. We cannot guarantee a 100% match between the pictures and the items. Therefore, we do not accept color discrepancies as a reason for returns, exchanges, or refunds.

• Some Older Teas: Packaging of aged Pu-erh, white tea, and Fu tea may have tea material seepage, which is not a defect but a normal condition. This includes white frost on the peel of aged Pu-erh small mandarins, a regular expression of the peel's aging process. We do not accept returns, exchanges, or refunds for such cases.

• In Summary: We conduct thorough checks before shipping to ensure the quality of our products. We do not accept returns, refunds, or exchanges for reasons other than quality issues.

• Refund Policy: Only regular-priced items are eligible for refunds; unfortunately, promotional items are non-refundable.

• Returning Your Products: To return your products, please email help@orientaleaf.com, and we will provide you with the shipping address.

• Shipping Costs: You are responsible for paying for your shipping costs for returning items. 

• Tracking and Insurance: If you ship items over $50, consider using a trackable shipping service or purchasing insurance. We do not guarantee that we will receive your returned item.

• Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.