Политика доставки
Shipping Information:
- Free worldwide shipping on orders over $60.
- Order processing time is two working days.
- Domestic transportation in China and cross-border transportation is approximately 10-25 working days.
- Chinese domestic shipping may be delayed during public holidays.
- All orders will be shipped from our warehouse in Xi'an, China, shared with our tea room.
- Relative to the selling price of the product, cross-border logistics costs are high.
- Commitment to selecting efficient and reasonably priced logistics service providers.
- All products are shipped directly from China, so each country has its own customs policies and fees.
- For customers in the United States, tariffs are generally not required for goods under $800.
- The customer bears these costs if customs requires payment of tariffs, taxes, duties, and fees.
Delivery and Lost Parcels:
- Disclaimer: Not responsible for incorrect address, contact number, or inability to deliver.
- Delivery time is estimated, and we cannot control customs processing or flight delays.
- Requirement for customer's phone number for parcel delivery.
- Assistance with filing claims for lost parcels.
Damaged Goods:
- Careful packaging of all items sent out.
- Request for photos of damaged items within three days of receiving the order.
- No replacements or refunds for damage reported after three days.
Other:
- No warranty is provided for tea sets.
- Disclaimer: Unable to assist if items are damaged or confiscated by customs authorities in your country/region.