الشحن

We want your tea to reach you safely and smoothly. Here's everything you need to know about how we ship.

Please read this policy carefully. By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy. If you have any questions before ordering, please feel free to contact us.

The best way to reach us is by email. We'll get back to you within 24 hours.

We ship worldwide, but in some cases, we may not be able to deliver to certain countries or regions. If that happens after you've placed an order, we'll let you know by email and refund you in full right away.

1. Shipping Information

Flat rate worldwide shipping: $9.5 per order.

We process orders within 2 working days (Monday to Friday, Beijing time). Orders placed after 15:00 on Friday through Sunday (Beijing time) will be shipped on Monday.

During this time, we pick your items, pack everything carefully, and send the package via domestic shipping to our freight forwarding warehouse for international dispatch. Once shipped, you'll receive an email with your tracking number and a tracking link.

After our freight forwarder receives your package, they'll handle documentation and other procedures before handing it to the carrier. This usually takes 1–5 days.

Once the carrier has your package, your tracking number will go live, and you can start tracking it.

Package Consolidation. We may combine multiple quantities of the same product into one package — for example, if you ordered 2 units of a tea, we might pack them into one bag. The total weight stays the same.

Split Shipments. We often use China Post, which has a 2 kg weight limit per package. If your order is heavier than that, you may receive multiple tracking numbers for separate packages.

Delivery Time. It usually takes 7–25 business days for your order to arrive. In some cases, delivery may take longer due to customs inspections in your country. Delays caused by customs checks, force majeure, or other circumstances beyond our control are not something we can influence, and we cannot be held responsible for consequences arising from such delays.

Customs Delays. Customs inspections can significantly affect delivery times and are entirely outside our control. If your package is held up, we'll let you know as soon as we can.

Customs Rejection. In rare cases, a parcel may be rejected at customs. If that happens and the package is returned to us, we'll repack it and ship it again with a new tracking number. If it still can't get through customs on the second attempt, we'll give you a full refund.

Address Accuracy. This is important: we do not verify the address you provide. Your address goes directly into our logistics system and is printed on the shipping label as-is. If delivery fails because of an incorrect address, any redelivery fees will be your responsibility. If the package ends up being returned to China, we'll refund the product cost only — the actual shipping costs will be deducted in full.

Address Updates. If you need to change your address after shipment and the package needs to be reshipped, additional shipping fees may apply depending on the destination.

Refused Deliveries. If you refuse a package at delivery, we'll refund the product cost once we receive the returned item. You'll be responsible for the international shipping fees based on what we actually paid the carrier (we sometimes subsidize part of the shipping cost).

Chinese Public Holidays. Domestic shipping in China may slow down during major holidays:

• Spring Festival (Chinese New Year) — About 7 days off, usually between late January and mid-February.
• Qingming Festival (Tomb-Sweeping Day) — About 3 days off, around April 4–5.
• Labor Day — May 1, about 5 days off.
• Dragon Boat Festival — About 3 days off, around June (varies by lunar calendar).
• Mid-Autumn Festival — About 3 days off, around September or October. Sometimes combined with the National Day.
• National Day — October 1, typically a 7-day "Golden Week."

These holidays mean higher logistics demand and potentially longer shipping times. For exact dates each year, check the official announcements from the Chinese government.

All orders ship from our warehouse in Xi'an, China.

2. Order Tracking & Updates

We'll email you whenever your shipment status changes — when your order ships, when your tracking number is confirmed, and so on.

What is my tracking number? Check the email we sent you, or log into your account if you registered with us.

Where can I track my order? Use 17track.net or the tracking link in your email.

Can't find your tracking number? No problem — just email us at help@orientaleaf.com or use our Contact Us page. We're happy to help.

3. Customs Duties & VAT

US Customers

Under current U.S. regulations, orders with a total value of $800 or less are not subject to customs duties, tariffs, sales taxes, VAT, or additional import fees. You only pay the shipping fee. Any potential customs duties within this threshold are covered by us.

That said, U.S. trade policies may change. If there are any updates that affect this, we'll communicate them to our customers promptly.

EU Customers

To be straightforward with you: we are not currently able to offer IOSS-registered shipping to the EU. That said, our freight forwarder has been handling EU shipments well, and the vast majority of our packages arrive quickly and smoothly without any issues.

Most of our EU orders do not incur customs duties, VAT, or additional fees. However, we cannot guarantee this. If any duties or taxes are assessed by your local authorities, those charges will be your responsibility.

Norway Customers

We're registered with the Norwegian Tax Administration under VOEC (VAT On E-Commerce). Here's what that means for you:

• We charge Norwegian VAT (25%) at checkout.
• VOEC lets us declare VAT in advance, so your package clears customs quickly — no surprise taxes, no complicated procedures.
• You won't need to pay any additional import duties, VAT, or customs fees.

One requirement: each individual product must be priced at 3,000 NOK or less (the total order value doesn't matter). So if you buy two teas — one at 2,500 NOK and one at 2,800 NOK — both qualify, even though the total is 5,300 NOK.

Other Countries / Regions

For orders shipped outside the US, EU, and Norway, import duties, customs fees, or taxes may apply based on your local regulations. Our prices don't include these fees, and any charges need to be paid by you directly to your local customs authorities.

We recommend checking with your local customs office before ordering so there are no surprises.

4. Delivery and Lost Parcels

• Please double-check your address and contact details before placing your order.
• Delivery times are estimates — customs checks and flight delays are beyond our control.
• يلزم رقم هاتف صالح لضمان توصيل ناجح.
• إذا أظهرت معلومات التتبع أن طردك قد تم تسليمه — سواء تم التوقيع على استلامه أم لا — فإننا لا نتحمل أي مسؤولية عن أي فقدان بعد هذه المرحلة.
• إذا فشل التسليم ولم يُسجَّل الطرد كمُسلَّم، سنعمل معك لحل المشكلة. وإذا لم نتمكن من إيجاد حل، فسنصدر استردادًا كاملًا للمبلغ.

5. البضائع التالفة

نحرص على تغليف كل شيء بعناية قبل مغادرته مستودعنا. لكن الشحن رحلة طويلة، وأحيانًا تحدث أمور غير متوقعة.

إذا بدا طردك تالفًا أو مسحوقًا أو مشوّهًا قبل أن تفتحه أصلًا، فيرجى التقاط صور للعبوة الخارجية أولًا — قبل فتح الصندوق. ثم أثناء فك التغليف، واصل تصوير التغليف الداخلي والمنتجات التالفة.

نحتاج إلى مجموعة كاملة من الصور لمعالجة مطالبتك:

1. صندوق/عبوة الشحن الخارجية (جميع الجوانب، مع إظهار أي تلف ظاهر)
2. The inner packaging
3. The damaged product(s) with close-up detail

This helps us determine what happened during transit and file claims with the carrier on your behalf.

Please report any damage and send photos within 3 days of receiving the package. Unfortunately, we cannot offer replacements or refunds for damage reported after 3 days.

6. Returns & Exchanges

For information about returns and exchanges, please visit our dedicated Return & Exchange Policy page.

---

Estimated delivery times are for reference only and are not guaranteed.
International packages pass through both Chinese customs and the customs of the destination country — inspections at either end may cause delays that are beyond our control.
We are not responsible for any delays or actions taken by customs authorities.

If you have concerns about your local customs service, please contact your local customs office directly.

Questions about anything here? We're always just an email away — help@orientaleaf.com.